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Getting Started

4

How do I apply for LookCard+ Credit Card? 我要如何申請LookCard+ 信用卡？
What are the required onboarding documents for LookCard+ applications? LookCard+ 申請需要哪些文件？
Why do I need to provide a photo of my HKID/ Passport? 為什麼我需要提供我的香港身分證/護照照片？
How can I contact LookCard customer support? 我如何聯絡 LookCard 客戶支援？

About LookCard

8

What is LookCard 什麼是 LookCard
How does LookCard Credit Card works? LookCard 信用卡怎麼運作?
Is there a minimum collateral requirement? 有最低擔保品要求嗎？
What are the benefits of LookCard Credit Card? LookCard 信用卡的好處是什麼?
Which digital currencies are accepted for payments? 哪一些數位貨幣被接受以用於付款？
Can I use LookCard Credit Card internationally? 我可以在國際範圍内使用LookCard信用卡嗎？
Is LookCard+ Credit Card available for residents of all countries? 所有國家的人民皆可使用LookCard信用卡嗎？
What is the usage of domain associated with LookCard platform (.look)? LookCard 平台 (.look) 相關的網域用途是什麼？

Account Management

17

Registration/ Application
LookCard Platform Accounts
Deposit
- What is the process for transferring fund into my Current Account Wallet? 如何將資金轉入我的活期帳戶錢包？
- What should I do if my digital currency transfer is missing? 如果我的數位貨幣轉帳不見了，我該怎麼辦？
Charges and Fee Structure

Cards

14

How to increase my credit limit? 如何提高我的信用額度？
Does my collateral requirement increase with each credit limit adjustment? 每一次信用額度調整，我的擔保要求都會增加嗎？
What is the turnaround time for a dispute case after it is raised, and how will we be informed of the outcome? ？爭議案件提出后，處理時間為多久?我們如何得知結果？
Will my expired credit card be automatically renewed like a bank credit card? 我過期嘅信用卡會像銀行信用卡一樣自動續期嗎？
How to activate my credit card? 如何啟用我的信用卡？
How will I receive updates on my credit card delivery? 我會如何收到信用卡寄送的進展消息?
Is OTP required for all online purchases? 所有線上購物都需要 OTP 嗎？
[Coming Soon] LookCard+ Physical Card Delivery Information: Ensuring a Seamless Experience [即將推出] LookCard+實體卡片配送資訊：確保無縫體驗
How to check and download my statement from LookCard App? 如何從 LookCard App 檢查和下載我的對帳單？
How to freeze and unfreeze my credit card? 如何凍結和解凍我的信用卡？
Does the credit card have an expiry date? 信用卡有有效期限嗎？
What happens to the online subscription fees linked to an expired LookCard? 若綁定于線上訂閲費用的LookCard卡已過期會發生什麽？
What are the conditions or requirements for terminating my credit card?終止我的信用卡的條件或要求是什麽?
How long does the cancellation process take, and what should I expect during this time? 取消流程需時多長？在此期間我應該期待什麼？

Payment and Transfer

21

Transaction Settings
Transfer and Repayment

Security & Privacy

5

How does LookCard collect my personal data? LookCard 如何收集我的個人資料？
How can we ensure the safety of the LookCard Platform? 我們如何確保LookCard平台的安全性？
How do I ensure a secure online transaction with LookCard+ Credit Card? 如何確保在網上交易上使用LookCard+的安全性?
Will LookCard ask for my confidential information (e.g., username, password, PIN, etc.) over the phone, email, or SMS? LookCard 會通過電話、電子郵件或簡訊請求我的機密資訊（例如：用戶名、密碼、個人識別碼等）嗎？
What is the procedure for reporting suspected fraudulent transactions with LookCard+ Credit Card? 舉報可疑欺詐交易的流程是什麽?

Compliance & Legal

7

How does LookCard comply with anti-money laundering (AML) regulations? LookCard如何遵守反洗錢（AML）法規？
Terms of Use
Terms and Conditions
Mobile Application Terms and Conditions
Product Disclosure Sheet
Privacy Policy
Cookies Policy

Mobile Applications

5

Is the LookCard app available on all devices? LookCard應用程序是否適用於所有設備?
What are the system requirements for the LookCard app? LookCard 應用程式的系統需求是什麼？
What should I do if I can’t find the LookCard application in app store? 如果我在應用程式商店裡找不到 LookCard 該怎麼辦？
lookcard.io available at Apple App Store lookcard.io 可在 Apple App Store下載
lookcard.io available at Google Play Store lookcard.io 可在 Google Play 下載

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Compliance & Legal

Compliance & Legal

How does LookCard comply with anti-money laundering (AML) regulations? LookCard如何遵守反洗錢（AML）法規？
Terms of Use
Terms and Conditions
Mobile Application Terms and Conditions
Product Disclosure Sheet
Privacy Policy
Cookies Policy

Home
About
Package
Support
- Guide
- FAQ
Contact
English
- 中文 (繁體)

Home
About
Package
Support
- Guide
- FAQ
Contact
English
- 中文 (繁體)

Terms & Conditions
Privacy Policy
Cookies Policy

Terms & Conditions
Privacy Policy
Cookies Policy

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