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Getting Started

4

How do I apply for LookCard+ Credit Card?
What are the required onboarding documents for LookCard+ applications?
Why do I need to provide a photo of my HKID/ Passport?
How can I contact LookCard customer support?

About LookCard

8

What is lookcard.io?
How does LookCard Credit Card works?
Is there a minimum collateral requirement?
What are the benefits of LookCard+ Credit Card?
Which digital currencies are accepted for payments?
Can I use LookCard+ Credit Card internationally?
Is LookCard+ Credit Card available for residents of all countries?
What is the usage of domain associated with lookcard.io platform (.look)?

Account Management

17

Registration/ Application
LookCard Platform Accounts
Deposit
- What is the process for transferring fund into my Current Account Wallet?
- What should I do if my digital currency transfer is missing?
Charges and Fee Structure

Cards

14

How to activate my credit card?
How to increase my credit limit?
Does my collateral requirement increase with each credit limit adjustment?
What is the turnaround time for a dispute case after it is raised, and how will we be informed of the outcome?
Will my expired credit card be automatically renewed like a bank credit card?
How will I receive updates on my credit card delivery?
Is OTP required for all online purchases?
[Coming Soon] LookCard+ Physical Card Delivery Information: Ensuring a Seamless Experience
How to check and download my monthly statement?
How to freeze and unfreeze my credit card?
Does the credit card have an expiry date?
What happens to the online subscription fees linked to an expired LookCard?
What are the conditions or requirements for terminating my credit card?
How long does the cancellation process take, and what should I expect during this time?

Payment and Transfer

21

Transaction Settings
Transfer and Repayment

Security & Privacy

5

How does LookCard collect my personal data?
How can we ensure the safety of the LookCard Platform?
How do I ensure a secure online transaction with LookCard+ Credit Card?
Will LookCard ask for my confidential information (e.g., username, password, PIN, etc.) over the phone, email, or SMS?
What is the procedure for reporting suspected fraudulent transactions with LookCard+ Credit Card?

Compliance & Legal

7

Cardholder Agreement
How does LookCard comply with anti-money laundering (AML) regulations?
Terms and Conditions
Terms of Use
Mobile Application Terms and Conditions
Product Disclosure Sheet
Regulatory Compliance Statement

Mobile Applications

5

Is the LookCard app available on all devices?
What are the system requirements for the LookCard app?
What should I do if I can’t find the LookCard application in app store?
lookcard.io available at Apple App Store
lookcard.io available at Google Play Store

View Categories

LookCard
LookCard
Account Management
Registration/ Application

Registration/ Application

What should I do if my email address is already taken?
Why is my LookCard+ Credit Card application still under review?
Why was my Credit Card Application rejected?

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