LookCard+ Physical Card Delivery Information

Upon approval of your card order, LookCard is dedicated to delivering your physical credit card with efficiency and care. Please take note of the following details to ensure a smooth card delivery process:

Standard Delivery Time:
Under normal circumstances, the standard delivery timeframe is within 14 business days
For Hong Kong addresses, anticipate a delivery period of 7-8 business days; International deliveries may take 12- 21 business days.

Expedited Shipment Option:*
If you required expedited delivery, we offer a global expedited option, reducing the delivery time to 10 working days. To request expedited delivery, send an email to support@lookcard.io, including the cardholder’s email address and the last 4 digits of the card number.
*NOTE:
Please note that a USD25 per card expedited shipping fee will be charged.

Communication and Updates:
Important shipment information and updates will be sent to your email inbox from our courier partner. The courier may also contact you via the provided phone number for shipment purposes.

Vigilance and Follow-Up:
It is crucial to remain vigilant and regularly check your emails, messages, and answer calls to stay informed about any customs issues or updates on the LookCard shipment.

If any follow up actions are necessary, such as contacting the courier to resolve custom-related matters, please carefully follow the instructions provided in the email to avoid parcel destruction or return.

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Updated on 14/02/2025

Cross-Border Access Restrictions

Please be advised that the promotion or distribution of our products and services beyond Hong Kong may be subject to regulatory requirements. The content on this website is intended solely for residents of Hong Kong.

By clicking “Continue,” you acknowledge that you have read and understood this advisory and are accessing the website independently, without any solicitation or promotion from LookCard+