Once a dispute is raised, the turnaround time for resolution typically ranges between 90 – 120 days, depending on the complexity of the case. During this period, our team will thoroughly investigate the matter and keep you informed of any significant developments. You will be notified of the final outcome via email or through our mobile app notification system, ensuring that you are promptly updated on the status of your dispute.

If the dispute is won, the disputed fee will be credited back to your card. However, if the dispute is lost, you are required to settle the payment.

一旦提出爭議，解決時間通常介於 90 到 120 天之間，具體取決於案件的複雜程度。在此期間，我們的團隊將會徹底調查此事並隨時通知您任何重大的進展。你將透過電子郵件或應用程式通知系統獲悉以確保您能及時掌握爭議狀態的最新資訊。

如果爭議勝訴，爭議費用將退回您的卡片。但是，如果爭議敗訴，您需要支付款項。