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Customer Support Manager

LOOKCARD LIMITED

Kuala Lumpur

Full Time

RM 3,000 - RM 8,000

About

We are a fast-growing fintech startup revolutionizing digital payments. Our mission is to provide seamless, secure, and scalable payment solutions to businesses and consumers globally. We operate in a fast-paced, dynamic startup environment, where agility and innovation drive our success.

As a Customer Support Manager, you will play a key role in leading our support team, enhancing customer satisfaction, and optimizing support operations. This role is ideal for someone who thrives in a startup culture, can work with minimal supervision, and is passionate about delivering exceptional customer experiences.

 

Job Summary

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and love leading a team? If so, we want YOU to join us as our Customer Support Manager!  

Essential Duties & Responsibilities

Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Handle customer complaints, troubleshoot issues, and ensure a satisfactory resolution.
  • Maintain a positive and empathetic attitude towards customers.
  • Work closely with other departments (e.g., sales, operations, and technical support) to resolve customer concerns.
  • Keep detailed records of customer interactions and transactions in the CRM system.
  • Follow up with customers to ensure their concerns are fully addressed.
  • Stay updated on company products, promotions, and policies to provide accurate assistance.
  • Identify opportunities for process improvement to enhance customer satisfaction.

Required Qualifications & Experience

Preferred Qualifications:
  • Diploma or Bachelor’s degree in Business, Communications, or a related field.
  • 1-3 years of experience in customer service or a similar role.
  • Experience in fintech, banking, or tech-related industries is a plus.

Desired Characteristics

Requirements & Skills:
  • Proficiency in Mandarin and English.
  • Strong communication and problem-solving skills.
  • Experience in customer service, call centers, or a related field is preferred.
  • Ability to handle high volumes of inquiries in a fast-paced environment.
  • Knowledge of CRM software and customer support tools is an advantage.
  • Excellent time management and multitasking abilities.
  • A positive, patient, and customer-centric attitude.​​​​​​​​​​​​​​
Why Join Us?
  • Friendly and dynamic work environment.
  • Career growth and development opportunities.
  • Competitive salary and benefits.
  • Training and professional development support.
If you enjoy interacting with customers and solving problems, we’d love to have you on board!

Submit your interest

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