Contact
Email:
info@lookcard.io
Phone:
+852 3001 1108
Address (Hong Kong):
19A, Soundwill Plaza II Midtown. No:1-29 Tang Lung Street, Causeway Bay, Hong Kong.
Hours:
10:00AM – 08:00PM, Monday – Friday (GMT+8)
Shape the Future with Us
Join a team that values creativity, collaboration, and taking initiative.
Together, we can create meaningful impact.
Customer Support Manager
LOOKCARD LIMITED
Kuala Lumpur
Full Time
RM 3,000 - RM 8,000
About
We are a fast-growing fintech startup revolutionizing digital payments. Our mission is to provide seamless, secure, and scalable payment solutions to businesses and consumers globally. We operate in a fast-paced, dynamic startup environment, where agility and innovation drive our success.
As a Customer Support Manager, you will play a key role in leading our support team, enhancing customer satisfaction, and optimizing support operations. This role is ideal for someone who thrives in a startup culture, can work with minimal supervision, and is passionate about delivering exceptional customer experiences.
Job Summary
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and love leading a team? If so, we want YOU to join us as our Customer Support Manager!
Essential Duties & Responsibilities
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Handle customer complaints, troubleshoot issues, and ensure a satisfactory resolution.
- Maintain a positive and empathetic attitude towards customers.
- Work closely with other departments (e.g., sales, operations, and technical support) to resolve customer concerns.
- Keep detailed records of customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their concerns are fully addressed.
- Stay updated on company products, promotions, and policies to provide accurate assistance.
- Identify opportunities for process improvement to enhance customer satisfaction.
Required Qualifications & Experience
Preferred Qualifications:
- Diploma or Bachelor’s degree in Business, Communications, or a related field.
- 1-3 years of experience in customer service or a similar role.
- Experience in fintech, banking, or tech-related industries is a plus.
Desired Characteristics
Requirements & Skills:
- Proficiency in Mandarin and English.
- Strong communication and problem-solving skills.
- Experience in customer service, call centers, or a related field is preferred.
- Ability to handle high volumes of inquiries in a fast-paced environment.
- Knowledge of CRM software and customer support tools is an advantage.
- Excellent time management and multitasking abilities.
- A positive, patient, and customer-centric attitude.
Why Join Us?
- Friendly and dynamic work environment.
- Career growth and development opportunities.
- Competitive salary and benefits.
- Training and professional development support.
Submit your interest
