FAQs Community Program
Community Partner Support Hub
- What is the LookCard Community Partnership Program?
The LookCard Community Partnership Program is a reseller-based initiative that empowers individuals and businesses to become official partners by promoting and distributing LookCard’s crypto-collateralized credit card. As a community partner, you’ll earn incentives and rebates by referring users, assisting with onboarding, and supporting the adoption of LookCard services within your network.
This program is designed to support entrepreneurs, affiliates, influencers, and fintech enthusiasts who wish to build their own sales network and grow with us.
- Who can join the program?
Anyone who is at least 18 years old and has an interest in financial technology, community growth, or affiliate marketing can apply to join. No prior experience is required.
- How do I join the Community Partnership Program?
To join the Community Partnership Program, you must first register as lookcard.io platform account holder and activate your LookCard+ Visa Credit Card.
Once this requirement is fulfilled, you may proceed to apply by completing the registration to become an official reseller partner. - Is there any cost to join?
No, joining the program is free.
- Are there different levels or tiers in the program?
Yes. As the Community Partnership Program follows a reseller model, it features five distinct levels (Level 1 Agent to Level 5 Partner). Each level offers progressively higher rewards, rebates, and exclusive benefits. Advancement through the tiers is based on your referral performance, network activity, and overall contribution to user growth.
- How is the reward structured?
Here is the simplified breakdown:
- How can I move up to the next level?
Tier upgrades are performance-based. Each level comes with its own set of requirements and timelines (if applicable). Upon successfully meeting the required KPIs, you will be eligible for an upgrade to the next level and enjoy enhanced benefits and commission rates.
Example:
To move from Level 1 to Level 2, you need to achieve a total of 100 successful card activations with active cardholders.Specific targets and criteria for each tier are outlined in the Partner Program Guide, and updates will be shared periodically via your Reseller Portal or account manager.
- What qualified as a valid referral?
A referral is considered successful and valid when all of the following conditions are met:
- The referred user completes KYC verification and applies for LookCard+ Visa Credit Card
- Upon approval, the referred user activates the platform account and unlock the Credit Card
- The referred user performs their first transaction using the card (any amount)
Only valid referrals that meet the above criteria will be eligible for reward disbursement.
- What happens if the referee’s account becomes inactive?
Specifically, if the inactivity is due to card termination* initiated by the referred user within the first 6 months, the referral reward will be revoked for both the referrer and the referee, regardless of any prior transactions made.
Note:
Card Termination*: For more informatoon on card termination conditions, please refer to the Cardholder Agreement. - Can I monitor my referrals and earnings?
Yes. Upon successful sign-up as a reseller partner, you will be granted access to the Reseller Portal, where you can monitor all your performances.
Your referrals, earnings, and incentive progress are transparently displayed in the dashboard, with real-time updates and monthly summaries available for your tracking and reporting needs.
- What happens if a referred user signs up without my link?
To be entitled for incentives, referrals must sign up using your unique referral link with your referral code binded. Referrals made without it may not be traceable, and rewards will not be granted.
- How and when are rewards paid out?
Incentives are calculated and recorded in real time as your referred users complete eligible actions. However, payouts are processed on a monthly basis, typically within five (5) business days after the month ends.
All earned rewards will be credited to your Reward Wallet. Agents are required to transfer the incentives earned from the Reward Wallet to their lookcard.io platform Current Account Wallet in order to utilize the funds — such as paying off your credit card bill, making withdrawals, or transferring to your referees etc.
- Will the company provide marketing materials? How will I receive them?
Yes, LookCard will provide marketing materials to all reseller partners. These include referral incentive structure, product flyers deisgn, product info and guides etc, which will be shared via WeDrive. You will be able to access to the drive once you are onboarded.
Partners are also allowed to create their own marketing content, as long as it complies with LookCard’s branding and marketing guidelines. All self-produced materials must maintain brand integrity and must not include misleading claims or unapproved information. For clarity or approval, you must submit your materials to the Compliance Team before publishing.
- Who can I contact for support or enquiries related to the Community Partnership Program?
For any questions or assistance related to the Community Partnership Program, you may reach out to our Business Development Team via email at: cpprogram@lookcard.io
We’re here to support your growth as a reseller partner and ensure a smooth onboarding and earning experience.