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    • What is lookcard.io
    • Usage of “.look” ID
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    • Increase my credit limit
    • Support Apple or Google Pay
    • Benefits of LookCard
    • International Credit Card
    • Transfer USDT/ USDC to friends
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    • Anti-money laundering (AML)
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Getting Started

5
  • How do I register for a lookcard.io platform account?
  • Is there a fee to open an account?
  • Can I use the platform without applying for a credit card?
  • What documents are required for KYC verification?
  • How can I contact LookCard customer support?

About LookCard

8
  • What is lookcard.io?
  • How does LookCard+ Visa Credit Card works?
  • Is there a minimum collateral requirement?
  • What are the benefits of LookCard+ Credit Card?
  • Which digital currencies are accepted for payments?
  • Can I use LookCard+ Credit Card internationally?
  • Is LookCard+ Credit Card available for residents of all countries?
  • What is the usage of domain associated with lookcard.io platform (.look)?

Registration/ Application

3
  • What should I do if my email address is already taken?
  • Why is my LookCard+ Credit Card application still under review?
  • Why was my Credit Card Application rejected?

LookCard Platform Accounts

9
  • How many accounts can one user register for lookcard.io Platform.
  • What is the function of Current Account Wallet?
  • What is the function of a Credit Limit Wallet?
  • What is the process for transferring fund into my Current Account Wallet?
  • Is there a required minimum deposit for new users during the initial activation process?
  • What is the minimum amount of USDT I can top up to my Current Account Wallet?
  • What should I do if my digital currency transfer is missing?
  • How can I transfer USDT to my friends?
  • Can I withdraw my collateral deposit amount?

Deposit

2
  • What is the process for transferring fund into my Current Account Wallet?
  • What should I do if my digital currency transfer is missing?

Charges and Fee Structure

3
  • Is there an annual or monthly fee associated with LookCard+ Credit Card?
  • Is there any charge for binding my physical LookCard+ Credit Card to digital wallet?
  • Fee Structure of LookCard+ Credit Card

Cards

13
  • How to activate my credit card?
  • How to increase my credit limit?
  • What is the turnaround time for a dispute case after it is raised, and how will user be informed of the outcome?
  • Will my expired credit card be automatically renewed like a bank credit card?
  • How can I check the status of my card order?
  • Is OTP required for all online purchases?
  • LookCard+ Physical Card Delivery Information
  • How to check and download my monthly statement?
  • How to freeze and unfreeze my credit card?
  • Does the credit card have an expiry date?
  • What happens to the online subscription fees linked to an expired LookCard?
  • What are the conditions or requirements for terminating my credit card?
  • How long does the cancellation process take, and what should I expect during this time?

Transaction Settings

12
  • Can I use LookCard+ Credit Card for online transactions?
  • How do I know if an online merchant is a 3DS enabled merchant?
  • What should I do if I do not receive the SMS OTP while trying to register my mobile number on the LookCard app? 
  • Does LookCard support Apple Pay or Google Pay?
  • What could be the reasons for a transaction being declined with my LookCard+ Credit Card?
  • Are there card transaction fees associated with LookCard?
  • How to update LookCard Spend Limit?
  • What is the turnaround time for a dispute case after it is raised, and how will user be informed of the outcome?
  • Can I withdraw cash using LookCard+ Credit Card via ATM?
  • What is the ATM withdrawal limit for LookCard+ Credit Card?
  • What is the procedure for reporting suspected fraudulent transactions with LookCard+ Credit Card?
  • What happens if a refund is issued to an expired Credit card?

Transfer and Repayment

10
  • I have paid the minimum payment. Why am I still being charged for minimum payment admin charge?
  • What is the billing cycle for LookCard+ Credit Card and when are statements generated?
  • How do I make payments for my outstanding balance?
  • Is it feasible to settle my credit card payment through a bank transfer?
  • What happens if I do not repay my LookCard outstanding balance? 
  • What happens if I miss my monthly repayment?
  • How is the late payment fee calculated?
  • How can I transfer USDT to my friends?
  • How to increase my credit limit?
  • Can I withdraw my collateral deposit amount?

Security & Privacy

5
  • How does LookCard collect my personal data?
  • How can we ensure the safety of the LookCard Platform?
  • How do I ensure a secure online transaction with LookCard+ Credit Card?
  • Will LookCard ask for my confidential information (e.g., username, password, PIN, etc.) over the phone, email, or SMS?
  • What is the procedure for reporting suspected fraudulent transactions with LookCard+ Credit Card?

Compliance & Legal

7
  • TERMS AND CONDITIONS
  • Cardholder Agreements
  • How does LookCard comply with anti-money laundering (AML) regulations?
  • Terms of Use
  • Mobile Application Terms and Conditions
  • Product Disclosure Sheet
  • Regulatory Compliance Statement

Mobile Applications

5
  • Is the LookCard app available on all devices?
  • What are the system requirements for the LookCard app?
  • What should I do if I can’t find the LookCard application in app store?
  • lookcard.io available at Apple App Store
  • lookcard.io available at Google Play Store
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About LookCard

  • What is lookcard.io?
  • How does LookCard+ Visa Credit Card works?
  • Is there a minimum collateral requirement?
  • What are the benefits of LookCard+ Credit Card?
  • Which digital currencies are accepted for payments?
  • Can I use LookCard+ Credit Card internationally?
  • Is LookCard+ Credit Card available for residents of all countries?
  • What is the usage of domain associated with lookcard.io platform (.look)?

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Know More

  • Community Program
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  • Community Program
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Learn

  • What is lookcard.io
  • Usage of “.look” ID
  • Activate my credit card
  • Increase my credit limit
  • Support Apple or Google Pay
  • Benefits of LookCard
  • International Credit Card
  • Transfer USDT/ USDC to friends
  • Physical card delivery
  • Annual or monthly fee
  • Anti-money laundering (AML)
  • What is lookcard.io
  • Usage of “.look” ID
  • Activate my credit card
  • Increase my credit limit
  • Support Apple or Google Pay
  • Benefits of LookCard
  • International Credit Card
  • Transfer USDT/ USDC to friends
  • Physical card delivery
  • Annual or monthly fee
  • Anti-money laundering (AML)

Contact

Email:
info@lookcard.io

Phone:
+852 3104 2402

Customer Support Hotline/WhatsApp:

+852 3001 6695

Address (Hong Kong):
19A, Soundwill Plaza II Midtown. No:1-29 Tang Lung Street, Causeway Bay, Hong Kong.

Hours:
10:00AM – 08:00PM, Monday – Friday (GMT+8)

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Email:
info@lookcard.io

Phone:
+852 3104 2402

Customer Support Hotline/WhatsApp:

+852 3001 6695

Address (Hong Kong):
19A, Soundwill Plaza II Midtown. No:1-29 Tang Lung Street, Causeway Bay, Hong Kong.

Hours:
10:00AM – 08:00PM, Monday – Friday (GMT+8)

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