Charges and Fee Structure

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5

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About LookCard

8

What is lookcard.io?
How does LookCard+ Visa Credit Card works?
Is there a minimum collateral requirement?
What are the benefits of LookCard+ Credit Card?
Which digital currencies are accepted for payments?
Can I use LookCard+ Credit Card internationally?
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Registration/ Application

3

What should I do if my email address is already taken?
Why is my LookCard+ Credit Card application still under review?
Why was my Credit Card Application rejected?

LookCard Platform Accounts

9

How many accounts can one user register for lookcard.io Platform.
What is the function of Current Account Wallet?
What is the function of a Credit Limit Wallet?
What is the process for transferring fund into my Current Account Wallet?
Is there a required minimum deposit for new users during the initial activation process?
What is the minimum amount of USDT I can top up to my Current Account Wallet?
What should I do if my digital currency transfer is missing?
How can I transfer USDT to my friends?
Can I withdraw my collateral deposit amount?

Deposit

2

What is the process for transferring fund into my Current Account Wallet?
What should I do if my digital currency transfer is missing?

Charges and Fee Structure

3

Is there an annual or monthly fee associated with LookCard+ Credit Card?
Is there any charge for binding my physical LookCard+ Credit Card to digital wallet?
Fee Structure of LookCard+ Credit Card

Cards

13

How to activate my credit card?
How to increase my credit limit?
What is the turnaround time for a dispute case after it is raised, and how will user be informed of the outcome?
Will my expired credit card be automatically renewed like a bank credit card?
How can I check the status of my card order?
Is OTP required for all online purchases?
LookCard+ Physical Card Delivery Information
How to check and download my monthly statement?
How to freeze and unfreeze my credit card?
Does the credit card have an expiry date?
What happens to the online subscription fees linked to an expired LookCard?
What are the conditions or requirements for terminating my credit card?
How long does the cancellation process take, and what should I expect during this time?

Transaction Settings

12

Can I use LookCard+ Credit Card for online transactions?
How do I know if an online merchant is a 3DS enabled merchant?
What should I do if I do not receive the SMS OTP while trying to register my mobile number on the LookCard app?
Does LookCard support Apple Pay or Google Pay?
What could be the reasons for a transaction being declined with my LookCard+ Credit Card?
Are there card transaction fees associated with LookCard?
How to update LookCard Spend Limit?
What is the turnaround time for a dispute case after it is raised, and how will user be informed of the outcome?
Can I withdraw cash using LookCard+ Credit Card via ATM?
What is the ATM withdrawal limit for LookCard+ Credit Card?
What is the procedure for reporting suspected fraudulent transactions with LookCard+ Credit Card?
What happens if a refund is issued to an expired Credit card?

Transfer and Repayment

10

I have paid the minimum payment. Why am I still being charged for minimum payment admin charge?
What is the billing cycle for LookCard+ Credit Card and when are statements generated?
How do I make payments for my outstanding balance?
Is it feasible to settle my credit card payment through a bank transfer?
What happens if I do not repay my LookCard outstanding balance?
What happens if I miss my monthly repayment?
How is the late payment fee calculated?
How can I transfer USDT to my friends?
How to increase my credit limit?
Can I withdraw my collateral deposit amount?

Security & Privacy

5

How does LookCard collect my personal data?
How can we ensure the safety of the LookCard Platform?
How do I ensure a secure online transaction with LookCard+ Credit Card?
Will LookCard ask for my confidential information (e.g., username, password, PIN, etc.) over the phone, email, or SMS?
What is the procedure for reporting suspected fraudulent transactions with LookCard+ Credit Card?

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7

TERMS AND CONDITIONS
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Mobile Applications

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lookcard.io available at Google Play Store

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Charges and Fee Structure

Charges and Fee Structure

Is there an annual or monthly fee associated with LookCard+ Credit Card?
Is there any charge for binding my physical LookCard+ Credit Card to digital wallet?
Fee Structure of LookCard+ Credit Card

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What is lookcard.io
Usage of “.look” ID
Activate my credit card
Increase my credit limit
Support Apple or Google Pay
Benefits of LookCard
International Credit Card
Transfer USDT/ USDC to friends
Physical card delivery
Annual or monthly fee
Anti-money laundering (AML)

What is lookcard.io
Usage of “.look” ID
Activate my credit card
Increase my credit limit
Support Apple or Google Pay
Benefits of LookCard
International Credit Card
Transfer USDT/ USDC to friends
Physical card delivery
Annual or monthly fee
Anti-money laundering (AML)

Contact

Email:
info@lookcard.io

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Privacy Policy
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Terms & Conditions

Email:
info@lookcard.io

Customer Support
WhatsApp:

Address (Hong Kong):
19A, Soundwill Plaza II Midtown. No:1-29 Tang Lung Street, Causeway Bay, Hong Kong.

Hours:
10:00AM – 08:00PM, Monday – Friday (GMT+8)

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