What should I do if I do not receive the SMS OTP while trying to register my mobile number on the LookCard app? 

If you do not receive the SMS OTP during the registration process:

  1. Verify Mobile Number:
    Double-check that you entered your mobile number correctly, including the country code.
  2. Resend OTP:
    Use the “Resend OTP” option in the LookCard app to request a new OTP. Wait for a few minutes and check again.
  3. Contact Customer Support:
    If you still do not receive the OTP, contact LookCard customer support for assistance. Provide details about your mobile number and any error messages you received.

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Updated on 28/11/2024

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Email:
info@lookcard.io

Phone:
+852 3104 2402

Customer Support Hotline/WhatsApp:

+852 3001 1108

Address (Hong Kong):
19A, Soundwill Plaza II Midtown. No:1-29 Tang Lung Street, Causeway Bay, Hong Kong.

Hours:
10:00AM – 08:00PM, Monday – Friday (GMT+8)

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