PRIVACY POLICY FOR COMMUNITY PARTNERSHIP PROGRAM

Effective Date: December 04, 2024
Last Update: December 04, 2024

INTRODUCTION

Lookcard Limited (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you participate in the Community Partnership Program (“Program”). By participating in the Program, you agree to the terms outlined in this policy.

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@lookcard.io.

1. SCOPE AND APPLICABILITY
This Privacy Policy applies to all participants of the Program, including individuals, organizations, and entities collaborating with Lookcard Limited. It governs all personal information collected in connection with the Program through our website, mobile application, communications, and other channels.

2. INFORMATION WE COLLECT
We may collect, process, and store the following categories of information

2.1. Personal Identification Information
Full name, date of birth and gender.
Contact information, including email address, phone number, and mailing address.

2.2. Professional Information
Company or organization name, job title, and industry.
Business registration details (if applicable).

2.3.Participation Data
Records of activities and contributions within the Program, such as submissions, performance metrics, and feedback.
Logs of communications with our support or management teams (if applicable).

2.4.Technical Information
IP address, device type, operating system, browser type, and usage data collected automatically when interacting with our platforms.
Cookies and similar technologies to enhance your user experience (see Section 6).

2.5. Legal Compliance Information
Any documentation or identification necessary to meet regulatory and compliance requirements, such as national identity or passport or proof of identity.

3. HOW WE USE YOUR INFORMATION
We process your personal information for the following purposes:

3.1. Program Administration
Facilitating registration, onboarding, and participation in the Program.
Tracking and managing your contributions, performance, and eligibility for rewards or benefits.

3.2. Communication
Sending updates, notifications, or promotional materials related to the Program.
Responding to inquiries, feedback, or complaints.

3.3. Program Optimization
Conducting research and analytics to evaluate and improve the Program.
Gathering feedback to refine our offerings and enhance participant experience.

3.4. Legal Compliance
Fulfilling legal, regulatory, and contractual obligations.
Preventing fraud, misuse, or unauthorized activities.

4. INFORMATION SHARING AND DISCLOSURE
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data with the following:

4.1. Service Providers
Third-party vendors providing services such as payment processing, know your customers check, cloud storage, and analytics.

4.2. Business Partners
Entities that collaborate with us for co-branded initiatives or joint promotions under strict confidentiality agreements.

4.3. Legal Authorities
Regulatory bodies, law enforcement agencies, or courts when required to comply with applicable laws or legal proceedings.

4.4. Corporate Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity under the same level of protection.

5. DATA RETENTION AND SECURITY

5.1. Retention
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with legal obligations.
Inactive participant data will be archived or securely deleted after 5 years.

5.2. Security
We implement robust security measures, including encryption, access controls, and regular audits, to safeguard your information.
Despite our efforts, no data transmission or storage system can guarantee 100% security.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1. Usage
We use cookies and similar technologies to:
Recognize returning participants and improve your user experience.
Analyze Program engagement and website performance.

6.2. Managing Cookies
You can manage cookie preferences through your browser settings or use opt-out tools provided on our website.

7. INTERNATIONAL DATA TRANSFERS
If you are located outside of Hong Kong, your information may be transferred to and processed in countries with different data protection laws. We ensure adequate safeguards, such as Standard Contractual Clauses, are in place to protect your information during international transfers.

8. YOUR RIGHTS

• You have specific rights under applicable data protection laws, which include:
• Right to Access: Request access to the personal information we hold about you.
• Right to Correction: Request correction of incomplete or inaccurate information.
• Right to Deletion: Request deletion of your personal data, subject to legal or contractual limitations.
• Right to Restrict Processing: Object to or limit the processing of your data in certain circumstances.
• Right to Portability: Obtain a copy of your information in a structured, commonly used format.
• Right to Withdraw Consent: Withdraw consent where data processing is based on your consent.

To exercise these rights, contact us at support@lookcard.io.

9. UPDATES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on our website with the “Last Updated” date. We encourage you to review this policy periodically to stay informed of any changes.

10. CONTACT US
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us at:

LOOKCARD LIMITED
Unit A, 25/ F, Tower B, Billion Centre,
1 Wang Kwong Road,Kowloon Bay,
Hong Kong.
support@lookcard.io
+852 3001 1108
www.lookcard.io