LookCard is a revolutionary collateralized credit card under Visa network that allows you to spend like a traditional credit card using fiat currency while offering the unique feature of leveraging your wealth using digital currencies.

1. FLEXIBILITY:
   You can use fiat currency for everyday spending and leveraging the use of digital currencies for card settlement.
   
   
2. DIVERSIFICATION:
   Manage your finances by utilizing both traditional and digital wealth.
   
   
3. GLOBAL ACCEPTANCE:
   You can use LookCard at millions of merchants worldwide, anywhere, anytime as long as the merchants support Visa payments.
   
   
4. MINIMAL HASSLE, MAXIMUM CONTROL:
   You can obtain the credit limit according to your actual financial capabilities, eliminating the need to negotiate with banks to secure the desired credit amount.

A collateralized credit card operates similarly to a conventional credit card, with the primary distinction being the upfront deposit required to secure your credit limit. It is important to note that the collateral you provide is locked for obtaining your credit limit and should not be use for repayment.

You will receive your monthly statement at the 1st of following month, and you are obligated to cleared your statement balance within ten (10) days from the statement date.

The collateral amount is accessed under two specific circumstances:

• When you decide to discontinue/ terminate our services, we will refund the initial deposit.
• In the event of failure to repay outstanding balances consecutively for three (3) months, we reserve the right to utilize the deposit to liquidate the collateral to cover the outstanding amounts.

Yes, there is a minimum requirement for collateral depositing in order to activate your LookCard account. The specific collateral amount may vary according to the types of cards and is subject to change. Refer to LookCard terms and conditions for the latest requirements.

Yes. LookCard is accepted at Visa merchants worldwide, making it suitable for both domestic and international transactions.

For any questions or concerns, you may reach out to our customer support through the provided contact information on the website or app; or send in your enquiry through our ticketing system.

You can apply for LookCard through the official website or mobile app. To apply, you can start by signing up for a LookCard Account and then proceed to apply for the credit card.

Download LookCard App:

FOR PERSONAL CREDIT CARD:

• Proof of Identification: A valid ID or Passport with a minimum of 6 months validity
• Proof of Address
  
  

FOR BUSINESS CREDIT CARD:

• A copy of the original Certificate of Incorporation/ Business Registration
• Memorandum and Articles of Association/ Constitution/ Operating Agreement
• An official company report/ government documents, including:
  • A list of the current directors
  • A list of ultimate beneficial owners and their percentage of holdings
• An ownership structure up to UBO level:
  • Dated and signed by director
  • Declaration of if there are any bearer shares within the company structure
• All UBOs KYC verification documents (Refers to Section a)
  
  

Location-specific documentation requirements for LookCard application in different regions under company:

• FOR OFFSHORE JURISDICTIONS (EG: CAYMAN ISLANDS, BVI, BAHAMAS)
• • Certificate of Incorporation
  • Certificate of Incumbency issued by Government or Professional 3^rd Parties, including but not limited to:
    1. Status of company (good standing)
    2. List of directors
    3. List of shareholders
    4. Articles of Association/ Memorandum of Association
       
       
• FOR HONG KONG:
• • Certificate of Incorporation
  • Business Registration
  • Memorandum and Articles of Association
  • The most recent NAR1 or NNC1 for newly established companies with no NAR1 available
  • An ownership structure up to the UBO level, dated and signed by a director
  • Declaration of the presence of bearer shares within the company structure
    
    
• FOR SINGAPORE
• • ACRA Biz Profile
  • Article of Association
  • Certificate of Incorporation
    
    

• FOR UAE – DUBAI
• • UAE Certificate of Incorporation
  • UAE Certificate of Good Standing
  • Memorandum & Articles of Association
  • Incorporation Certificate
  • Memorandum & Articles of Association (MOA)
• FOR DUBAI FREE-ZONE
  • Incorporation Certificate
  • Memorandum & Articles of Association (MOA)
  • Trade License
    
    
• FOR SOUTHEAST ASIA
• • Incorporation Certificate
  • Business Registration

Yes. LookCard has an annual fee for each card type. The annual fee for the personal credit card is USD 480; while the business credit card carries an annual fee of USD 1,250/ 5 cards.

Upon confirmation of your application, LookCard is dedicated to delivering your physical credit card with efficiency and care. Please take note of the following details to ensure a smooth card delivery process:

Standard Delivery Time:
Under normal circumstances, the standard delivery timeframe is within 14 days. For Hong Kong addresses, anticipate a delivery period of 7-8 business days; International deliveries may take 12-14 business days.

Expedited Shipment Option:
If you required expedited delivery, we offer a global expedited option, reducing the delivery time to 7 working days. To request expedited delivery, send an email to support@lookcard.io, including the cardholder’s email address and the last 4 digits of the card number.

Please note that a USD17 per card expedited shipping fee will be charged to your credit card at the end of the billing month.

 Communication and Updates:
Important shipment information and updates will be sent to your email inbox from no-reply@lookcard.io

The courier may also contact you via the provided phone number for shipment purposes.

Vigilance and Follow-Up:
It is crucial to remain vigilant and regularly check your emails, messages, and answer calls to stay informed about any customs issues or updates on the LookCard shipment.

If any follow up actions are necessary, such as contacting the courier to resolve custom-related matters, please carefully follow the instructions provided in the email to avoid parcel destruction or return.

LookCard availability may vary by region and is subject to regulatory and legal restrictions. Check the LookCard website for a list of supported countries and regions; or send in your enquiry via email: info@lookcard.io 

FOR VIRTUAL CARD
Once your credit card application is approved, your credit card no will instantly be shown in the mobile app. To activate it, you will be required to deposit a minimum amount to secure your credit limit. Upon successful depositing, your card will be activated with designated credit limit, allowing you to start using it for spending.

If you want to increase your credit limit beyond the initial amount granted, simply deposit additional funds into your account, aligning with the new limit you wish to attain.

To adjust your LookCard spend limit, follow these simple steps:

1. Navigate to Settings:
   Access your LookCard account and navigate to the “Settings” section.
   
   
2. Transaction Limit:
   Locate the “Transaction Limit” option within the Settings menu.
   
   
3. Update Spend Limit:
   Within the Transaction Limit section, you will find the option to update your spend limit. Enter the new desired spend limit based on your preferences.

Effortlessly export your transaction details from the LookCard dashboard or App with the following steps:

1. Access the Dashboard/ App:
   Log in to your LookCard account through web portal or mobile app.
   
   
2. Locate Transaction History:
   Navigate to the “Transaction History” section within the web portal/ mobile app.
   
   
3. Date Selection:
   Specify the time frame for the transactions you wish to export (specific range of date, months).
   
   
4. Initiate Export
   Execute the export process as per the platform’s instruction.

You can make digital currency payments by logging into your LookCard Account and following the instructions for repaying your outstanding balance with supported digital currencies. The platform will provide guidance and steps to perform your monthly repayments.

Missing payments can result in fees or other consequences, as outlined in the LookCard terms and conditions. Be sure to monitor your account and make payment promptly.

Yes. You have the flexibility to adjust your deposit amount, both increasing or decreasing it, in accordance with the terms and conditions. Please keep in mind that there is a minimum required amount to maintain for respective card to keep the card active.

However, if you wish to withdraw the full deposit amount, you can only do so by choosing to cancel/ terminate your credit card. However, it’s essential to be aware that clearing all outstanding balances is a prerequisite for this action. Additionally, the cancellation process typically takes up to 60 days for processing for any potential chargebacks occurring prior to the cancelation date.

Yes. Foreign transaction fees may apply when using LookCard for international purchases or transactions conducted in a currency other than the one specified in your account. These fees vary and can be found in the LookCard fee structure.

Several factors can result in a transaction decline with LookCard. These reasons include security issues, potential restrictions placed on the card by users or exceeding your credit limit. If your transaction is declined, it’s advisable to reach out to LookCard customer support to determine the specific cause and seek a resolution.

If you suspect any fraudulent transactions on your LookCard, it is crucial to act promptly. You can report such transactions by contacting LookCard’s customer support. They will guide you through the steps to investigate and address the situation, including potentially blocking your card for security reasons and initiating a thorough review of the suspicious transactions.

These limits are in place to ensure security and adherence to financial regulations. For any specific inquiries or adjustments to these limits, please contact LookCard’s customer support. We appreciate your understanding and cooperation.

Suspension of ATM Withdrawal Feature in Certain Countries

To ensure the integrity of our platform and comply with global regulations, LookCard has temporarily suspended the ATM withdrawal feature for countries listed on the Financial Action Task Force (FATF) blacklist. As of now, the affected countries include:

1. Democratic People’s Republic of Korea
2. Iran
3. Myanmar

Note: This decision is in line with the Financial Action Task Force (FATF) recommendations. If your company is based in or transacts through, any of these countries, please be aware that ATM withdrawal capabilities will not be available.

Why are there withdrawal limits?
Withdrawal limits are established to serve a multifaceted purpose, encompassing security, fraud prevention, and strict adherence to financial regulations. These limitations are meticulously designed to safeguard the financial ecosystem and maintain the integrity of our platform.

What happens if I reach my withdrawal limit?
Upon reaching your designated withdrawal limit, whether it is on a daily or monthly basis, any subsequent attempts to withdraw funds will be automatically declined.

1. Immediate Decline
   Once your withdrawal limit is met, our system will promptly decline any further withdrawal requests. This immediate response ensures that transactions beyond the stipulated limits are prevented in real-time.
   
   
2. Waiting Period
   To initiate additional withdrawals, you will need to wait until the commencement of the next cycle, whether it is the next day for daily limits or the next month for monthly limits. This cyclic approach ensure a systematic and controlled process for fund transactions.
3. Enhanced Security
   The temporary restriction on additional withdrawals enhances the security of your account by preventing unauthorized access or potential fraudulent activities that might occur if the established limits are consistently breached.

LookCard operates on a billing cycle where statements are generated on the first of the following month. This statements typically includes a summary of your monthly transactions and outstanding balances.

Keep tabs on your LookCard Statement effortlessly by following these straightforward steps:

1. Access the Dashboard/ App:
   Log in to your LookCard account through web portal or app.
   
   
2. Locate Transaction History:
   Navigate to the “Transaction History” section within the web portal/ app.
   
   
3. Select Time Frame:
   Specify the time frame for the transactions you wish to export (specific range of date, months).
   
   
4. View or Download:
   Once in the selected statement, you can view it directly on the platform or opt to download it for your records.

You can make payments by logging into your LookCard Account and following the instructions for repaying your outstanding balance. The platform will provide guidance and steps to perform your monthly repayments.

No. It is not possible to make credit card repayments for LookCard via bank transfer. LookCard is designed mainly to allow users to have the flexibility to settle their monthly outstanding balance using digital currencies.

Missing payments can result in fees or other consequences, as outlined in the LookCard terms and conditions. Be sure to monitor your account and make payment promptly.