How to freeze and unfreeze my credit card?

Freezing your Credit Card

  1. Launch the lookcard.io app on your device.
  2. Navigate to “SETTING“, under Services section, click on “MANAGE CARD“.
  3. You will be able to see the “Unfreeze/ Freeze Card” toggle button.
  4. Turn on “Freeze Card” toggle and confirm the action.

REMINDER: Please note that once the card is frozen, you will no longer be able to make online payments or transactions until the card is unfrozen

Unfreezing Your Credit Card

  1. To unfreeze your credit card, navigate to “SETTING“, under services section, click on “MANAGE CARD“. 
  2. Then turn off the toggle button under “Unfreeze/ Freeze Card”.
  3. Confirm and validate the action perform.

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Updated on 12/01/2025

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Email:
info@lookcard.io

Phone:
+852 3001 1108

Address (Hong Kong):
19A, Soundwill Plaza II Midtown. No:1-29 Tang Lung Street, Causeway Bay, Hong Kong.

Hours:
10:00AM – 08:00PM, Monday – Friday (GMT+8)

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