Upon the arrival of your credit card, our customer support team will contact you via email to inform you about the status/ arrival of your credit card. Next, the team will arrange for next course of action on card collection or any next steps required to complete the delivery process.

What happens if I do not respond to the delivery notification?
If there is no response within 15 days, our customer support team will attempt to contact you via phone call; If there is still no response within 30 days, the card will be reverted or returned and cardholder required to pay for the shipment fee incurred when instruct to deliver again.

當您的信用卡抵達時，我們的客服團隊會通過電子郵件聯繫您，告知您有關信用卡狀態/抵達的資訊。接著，團隊將安排後續的卡片取件或任何需要完成寄送過程的下一步。

如果我不回覆寄送通知會怎樣？
如果在15天內沒有回應，我們的客服團隊將嘗試通過電話聯繫您；如果在30天內仍沒有回應，卡片將被撤回或退還，持卡人需要支付重新寄送時產生的運費。