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Why can I log in with my credentials on the mobile app, but get an error when using the same credentials on the web app?

The mobile app and web app currently operate on separate systems. As part of our platform upgrade, we are transitioning to a new system for the web app, which requires all users to create a new account specifically for web access.

Even if your login works on the mobile app, it will not automatically sync with the web app at this time.
Please register a new account via the web app using the same or a different email address, and follow the instructions to access web features such as debit card registration.

We appreciate your patience as we work toward a fully integrated platform. If you encounter any issues, please contact our support team.

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