Once a dispute is raised, the turnaround time for resolution typically ranges between 90 – 120 days, depending on the complexity of the case. During this period, our team will thoroughly investigate the matter and keep you informed of any significant developments. You will be notified of the final outcome via email or through our mobile app notification system, ensuring that you are promptly updated on the status of your dispute.

If the dispute is won, the disputed fee will be credited back to your card. However, if the dispute is lost, you are required to settle the payment.

交易争议提交后，处理时间需要多久？结果会如何通知？
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交易争议（Dispute Case）提交后，系统将进入正式的调查与处理程序。

⏱️ 处理时长（Turnaround Time）： #

通常情况下，交易争议案件的处理周期为 3–4 个月（约 90–120 天），具体时间可能因发卡行、Visa 网络及商户应答进度而有所不同。

📩 结果通知方式（Notification of Outcome）： #

调查完成后：

• 若争议结果为用户胜诉，相关争议金额将退回至您的卡账户；
• 若争议结果为用户败诉，则需由持卡人承担该笔交易款项。

最终处理结果将通过电子邮件方式正式告知您。